Shipping & Returns

Shipping

All our orders are sent with proof of posting and Signed for and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking number for your order, which you can track at http://track.royalmail.com

Dispatch Time

We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.

U.K Delivery Options:

All orders over £100 – Free Standard Delivery (2 – 3 working days)
Standard Delivery – Royal Mail Signed For (2 – 3 working days) – £3.95
Express Delivery – Royal Mail Signed For (1 – 2 working days) – £4.95
Special Delivery – Royal Mail Guaranteed Next Working Day by 1pm – £7.25
Special Delivery (Saturday) – Royal Mail Guaranteed Next Day Saturday – £11.95

Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.

Europe/International Delivery Options:

Royal Mail / Airmail Tracked and Signed (5 – 7 Working Days) – £11.95

Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately. If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Returns

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product. To cancel or return goods please contact us via email quoting your order number.

Warranty/Best Before

Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 12 months shelf life from when the product is dispatched.

You can send returned items to:

Synerva CBD Oils
12 Broomhill Drive
Bramhall
Cheshire
SK7 3NJ